It depends on the withdrawal method you chose. It takes around 24-48 hours for e-wallets and up to 7 weeks for bank drafts. You will find specific time frames and detailed information about this on the Withdrawal section.

We mainly accept Visa and MasterCard deposits directly in our site; Instadebit, MoneyBookers, eWalletXpress, ECO Card, PaySafeCard, UseMyBank, NeTeller, Entropay, myCitadel and Wire-Transfers are available with some restrictions. Please go to Deposit section for specific details on each one.

Transactions made by Credit Card or any of the available e-wallets will place chips into your account immediately. If your account is not immediately supplied with chips after a deposit, that means that an error has occurred, and you will need to try again or send an email to Customer Support at support@PayNoRake.com.

Yes, please be assured that we have taken many steps to ensure the security of our players. All information regarding your purchase is encrypted with a 128-bit SSL encryption algorithm. This simply means your transactions are always safe and secure.

To request a Payout, click on the "Cashier" menu option from the game lobby. After that, click on "Go to Cashier", and then select the "Request a Payout" option.  You will be able to enter the withdrawal amount and method in that window.

If you deposit by using your Credit Card directly in our site, we will require you to fill out a Security Form in order to verify your account information. Please send the form to our Operations Department via email to operations@PayNoRake.com or to our toll-free fax at 1-866-587-5978.

It is very likely that in order to proceed with the payout, operations will request you to send copies of the following: Credit card / bank statement, both sides of the credit card (s) used in the deposit, picture ID, and a Utility bill. We might need you to send us this documentation, so please keep it available.

Some banks see this as a "Gaming Purchase" and may have policies against approving such transactions. You may need to contact your issuing bank regarding this matter. Another option would be to deposit into any e-wallet account.

No, you must leave the table before proceeding to the Cashier.

We won’t charge any fee regarding the deposit methods accepted.

No, PayNoRake does not charge players directly to sit at real money tables. PayNoRake makes its money by charging a small percentage of rake for every hand played. This rake is a very small amount and always has a cap. The standard rake charged is 5% with a general cap of $3. Please note that a rake is not charged on tournament hands.

You can visit our section Our Games. There, you will find detailed information about each game we offer.

Any social activity is more enjoyable when sharing it with friends. For that reason, PayNoRake has developed a Buddy List. If you enjoy playing or communicating with certain players, you can make them a regular part of your play.

To access the Buddy List, click on the Lobby menu and then select "Buddy List".

From there, you can add and remove buddies, or join a buddy's table.

If you decide to leave the table at any time, your money will automatically be returned to your account. However, if you are in the middle of a hand, you will forfeit whatever money you have on the table.

The chat is for entertainment purposes only, as we want to generate a friendly and fun environment for all of our members. Actual chat is displayed in light blue, hand information will be displayed in yellow and in white you will find general information.

You can play for play money anytime you wish. Your account is automatically credited $1,000 in play money the first time you sign in. Simply click on the DEMO MONEY ACTION button on the left of the lobby screen and then select the game and table type from the lists that appear.

You can check your hand statistics while playing by clicking on the "View Statistics" button at the top of the table. Clicking this will open a small window that displays the following statistics:

• Flop percentage from the small blind, big blind, on the button and other positions
• Number of pots won
• The statistics of how often you folded

If you have less than $100 in play money, you can simply log out of your account and log back in, and your balance will reset to $1,000.

When full, every table has the ability to manage a waiting list. If a table has the maximum number of players sitting at it, simply click on the "Join Waiting List" button, and you will be entered into a queue for that table. When your turn arrives, you will be prompted with a message in the queue informing you that your seat is available. You will then have 60 seconds to sit down in that seat. If you take longer than 60 seconds to sit down, your seat will either be given to the next person in the queue or the next person waiting to sit down in that seat.

The slider will increase and decrease in increments, depending on the amount of money you have. However, an easy approach would be to use the number pad on your keyboard and type in the amount you want to bet in the text field right above the slider.

If you are having difficulty with the instructions on how to play the game while sitting at the table, click on the '?' button on the bottom left of the table and you will be directed to the page that details how to play that game.

Yes, you can play at a maximum of 4 tables at once!

You can bring more money to the table by clicking on the '$' button on the table and then typing in how much money you wish to bring to the table. This feature works the same way for both Play Money and Real Money games, whenever the rules of the game allow money refills.

All-Ins are "free passes" that give you a special privilege in case you get disconnected. You are only issued 2 All-ins during your game time. If you wish to receive more All-Ins, please click on the "Options" menu and then click on the "Reset All-Ins". This will send a message to Customer Support and they will reset your All-Ins.

If you are behind a firewall and are able to view web pages, there should be no problems connecting to PayNoRake . However, if you are using a Non-NAT firewall that is blocking outgoing connections, you will need to open outgoing TCP/IP port 8085

You can check under the "Options" menu, where it says "Animation Refresh Rate". If your refresh rate has selected Medium as default, select a higher rate and this will speed up the movement of the cards.

Freeze-outs are very rare, but they still occur. If your computer freezes while you are playing a tournament, please allow 5 minutes before the system gathers all the information needed to recover the connection with all players. If after 5 minutes your computer is still frozen, feel free to contact our 24/7 Live Support.

If you get disconnected from the Internet while playing a game, there are two possible outcomes. The first one is, if you are not involved in the hand that is currently being played or if you have not made a bet yet and you get disconnected, you will simply have your cards folded and you will then be placed as sitting out. The second outcome is, if you are involved in the hand and you have already made a bet and get disconnected, your status will change as "All in". However, this does not mean that you will be betting all of your money; it simply means you will only be eligible for the money available in the pot up until the moment in which you lost connection. A separate pot will be created for you, and you will be able to win this money, even if you are no longer connected. Regardless of whether or not you win the hand, if you are not able to reconnect to PayNoRake before the game is over, you will be placed as sitting out.

On the Sign-In screen, write your sign-in name and then click the help button. That will prompt a small window where you write your email address. After you hit submit, a temporary password will be sent to the email address you provided. It is very important that you change your password immediately after accessing your account, in order to assure the security of your account.

Please begin by downloading the software off of our web site by clicking on the download button. When the downloading starts, you will be prompted to either "Save" or "Open" the program. If you choose to Save it, Save it on your desktop, so that it is easy for you to locate it. If you decide to Open the download, the installation process will begin upon completion of the download. If you decide to Save the program to the desktop, run the program to begin installation after the downloading has finished. If you encounter any problems during the download or installation process, please contact Customer Support immediately by clicking on the Live Help button or by sending an email to support@PayNoRake.com. For more detailed information on how to get started, please refer to our section Signing in / Account creation.

There could be a number of reasons why you cannot login. The first one is entering your password incorrectly; passwords are case sensitive, which means that if you originally entered your password with capital letters, you must re-enter it exactly how you typed it the first time. The second reason is entering an incorrect user name. Please make sure that you are using the exact same user name you provided when you registered. If you are still having trouble logging in after making sure the previous reasons do not apply, please click on the Live Help button, and you will be immediately connected to a Customer Support Representative, or send an email to support@PayNoRake.com

Yes, but for your protection, PayNoRake ’s software has security built into it that only allows to register a maximum of three accounts for different users in the same computer.

Once you have completed the installation, the software will need to upgrade to the most current version. This process will take place immediately upon completion of the installation. Please make sure that you do not stop this upgrade process at anytime, as doing so will result in a corruption of the software and will require you to uninstall the program and then reinstall it. Once you have upgraded the software, it will take you to the lobby and show you the list of games.

It is very important that you enter accurate information in your account order for us to provide you with our excellent service. We have realized that the best way to communicate with our clients is through email. If you are concerned about confidentiality regarding your personal information, please read our Privacy Policy.

Unfortunately, PayNoRake does not allow users to change their sign-in names. Due to security reasons, this feature is not available. However, under special circumstances such as having used your real name or being harassed by other players, please send an email to support@PayNoRake.com, and we will consider your request.

Our software is free and available for anyone. However, when it comes to playing for real money, and due to the Unlawful Internet Gaming Enforcement Act, we no longer accept deposits from the US.

You are able to change your password from the game lobby by clicking on "Options", then "Change Personal Information." Your default web browser will then open. Once there, you will be asked to provide your existing Password and your desired new Password.

Firstly, we'd like to apologize profusely for the abuse you have suffered. We do not condone this behavior in any way. We ask that you report this person (or people) immediately. Abuse does not only consist of swearing or using racial slurs; it also includes harassment, provoking, revealing private or personal information about a user, constant pestering as well as threatening. If you are experiencing any kind of abuse, we request that you contact us right away through our Live Help feature, which will allow us to act immediately. You can also report abuse by email at support@PayNoRake.com, yet we prefer to act as soon as the abuse is reported.

PayNoRake employs language filters that remove unacceptable words from the text of somebody's chat. We work very hard to keep a "Family Environment"; however, the variations of swearing available to users make it near impossible to control language abuse. If any player is swearing profusely, we ask that you contact us right away through our Live Help feature, which will allow us to act immediately. You can also report swearing by email at support@PayNoRake.com, yet we prefer to act as soon as it is reported.

PayNoRake does everything in its power to stop or limit colluding. Anyone that suspects or witnesses colluding should contact support immediately. Collusion is what happens when a player controls more than one player at a table, or when two (or more) players are discussing their hands and know what each other has. To report colluding, please send an email to support@PayNoRake.com with the colluding user names.

PayNoRake does not take chip dumping lightly. Anyone that suspects that players are dumping chips or witnesses this behavior should contact support immediately. Chip dumping is what happens when a player (usually with a large bankroll) decides to "help" another player by deliberately losing a hand. If you suspect or witness this, please send an email to support@PayNoRake.com with the corresponding user name(s) and hand number(s).